Return of Exchanged Policy


Can be exchanged either with gold, diamond or a gift voucher equal to the return invoiced amount.


Can be exchanged either with diamond jewelry only or a gift voucher equal to the return invoiced amount for a purchase of diamond jewelry only.


Jewellery Can Be Exchanged Only Once Within the 7 Days’ Time Period from the Original Date of Purchase.

Jewellery For Exchange Within 7 Days Must Be In An Original Purchase Condition And Display No Evidence Of Usage And No Damage.

Exchange Of Jewellery Is Permitted Only Upon Presentation Of The Original Papillon Jewelry Purchase Invoice Or A Proof Of Purchase.

Gold Jewelry Can Be Exchanged Either with Gold jewelry Or Diamond Jewellery and Diamond Jewelry Can Be Exchanged Only with Diamond Jewellery. The Value Of The New Item Should Be Either Equal Or Exceed The Value Of Returned Item.

A Refund Is Applicable Within The 7 Days If A Manufacturing Defect Is Evident And Can’t Be Repaired Or Replaced.

Any Charges Incurred By Papillon Jewelry In The Transaction Including Credit Card Charges, Will Be Deducted For The Approved Refund Cases. If The Payment Is Made By Visa/MasterCard Credit (1.65%), Debit/Naps Card (1%) And American Express (3.5%)

Papillon Jewelry (Exchange Policy) Does Not Apply For Custom Made Jewellery. Therefore, No Return of Money. Signature ________________________

Credit Memo Amount Only Be Used For Purchase of Jewelry.